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Shipping & Delivery


Fast Shipping

Costume Box

We try to ensure that all orders received before 2:30 pm (QLD Time) are dispatched from our warehouse on the same day. Orders received during the weekend will be shipped on the next business day.


All parcels are shipped using the Australia Post eParcel delivery service. All packages are sent fully insured and you will be sent a tracking number once your order has been dispatched.


All parcels will be delivered to the provided shipping address and will require a signature upon receipt. Parcels cannot be left unattended so it is recommended you provide a work address for delivery if no one will be home during business hours.


If no one is home to sign for the parcel, a card will be left, detailing the nearest Australia Post outlet where the parcel can be collected.



Shipping Rates

We currently offer Free Express Shipping on orders over $55. However for orders below this, to get a shipping quote for your order just click the "Add to Cart" button for the item/s you are interested in. Our shipping calculator will be displayed on the shopping cart page. Enter your details to calculate the accurate shipping cost for your order. Costume City will always use the best possible delivery method to get your order to you quickly and economically.



Pickup

We do not currently offer pickup at this time. We hope to establish a facility for this in the future.



International Orders

We ship our products world wide. Please note that international orders may be subject to local customs duties and taxes.

 

        International Air Mail: 3 -7 Business Days



Delivery Times

Order delivery times depend on the shipping service selected and your location. Our couriers deliver to most destinations across Australia within 1 to 7 days. All orders are typically delivered quickly, however, at certain times, problems out of our control can occur which may cause delay in delivery. We apologise in advance if this happens.


Below are estimated delivery times to major cities and most metro areas within Australia. Delivery times to remote areas may take a little longer.


        Australia Post - Regular (2 - 10 Business Days)
        Australia Post - Express (1 - 3 Business Days)

Please note that Transit times exclude weekends and public holidays.


Orders sent via the Express Post service will be delivered next business day to the postcodes listed below.

  # - Service guaranteed in townships only in these postcodes.
  † - Service guaranteed to Mail Centre Post Office Boxes only.
  ‡ - Next day delivery to remote townships is not guaranteed. For details please ask post office staff.
  # - Service guaranteed to Township only.
  † - Service guaranteed to Mail Centre Post Office Boxes only.

Location Postcode Range/s
Canberra 0200–0250; 2600–2639; 2900–2920
 
Sydney and Suburbs 1000–1920; 2000–2249; 2555–2574; 2740–2786
Gosford Region 2250–2263
Newcastle 2280–2300; 2302–2310
Tweed Heads/Murwillumbah 2484–2490
Wollongong Area 2500–2530
 
Melbourne and Suburbs 3000–3210; 8000–8899
Geelong and Suburbs 3211–3220
Ballarat 3350; 3353-3356
Bendigo 3550; 3552-3556
Shepparton / Mooroopna/Kialla 3629-3632#
Seymour 3660-3661
Latrobe Valley 3825; 3840–3844
 
Gold Coast 4210–4299; 9726; 9728; 9729
City of Toowoomba 4350; 4352†
Strathpine / Caboolture 4500–4510; 4520
Sunshine Coast Areas 4550–4601
Maryborough City 4650#
Hervey Bay City 4655#
Bundaberg City 4670#
 
Adelaide 5000–5199; 5800–5999
 
Hobart Area 7000–7019; 7050–7053; 7055; 7892
Launceston 7248–7325
 
Perth CBD 6000–6005; 6800–6899
 
Brisbane and Suburbs 4000–4209
Goodna / Booval / Ipswich / Boonah / Lockyer Valley 4300–4349
Toowoomba Area‡ 4350–4383; 4385–4428; 4486–4487; 4494–4498; 4602–4618
Strathpine / Caboolture / Maryborough / Burnett / Bundaberg 4619–4676‡
Gladstone 4680#
Rockhampton / Yeppoon 4700; 4701; 4702†; 4703
Mackay 4740#
Townsville / Bluewater 4810–4815; 4817; 4818#
Cairns 4870#
Casino 2468; 2470#